Appointment scheduling too often takes all comers or employs hard coded rules, does not effectively differentiate between requests, and does not provide the desired price transparency consumers seek
By not controlling the flow, dealerships risk under-utilized technicians in off-peak times and bottlenecks during peak periods leading to longer than expected customer wait times
Profit destructive tactics like loaner cars and discounting are employed to protect customer satisfaction but still dealerships lose 80% of their customers at the end of the vehicle warranty period
